Welcome to True To You ("we," "our," "us").
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our ring carving kits, or use our services.
By using our website and services, you agree to the terms of this Privacy Policy.
1. Who We Are
True To You is a brand that provides handcrafted silver ring carving kits. Customers design their rings by carving a wax model and sending it back to us for casting in silver.
For any privacy-related concerns, you may contact us at:
Email: [email protected]
Website: www.truetoyou.studio
2. Information We Collect
We may collect the following types of information:
A. Personal Information
When you place an order or contact us, we may collect:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment details (processed via secure third-party payment gateways)
B. Order Information
- Product details purchased
- Custom design specifications
- Wax ring return details
C. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Cookies and usage data
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Ship carving kits and finished silver rings
- Communicate regarding your order
- Provide customer support
- Improve our website and services
- Send order updates and service-related messages
- Prevent fraud and ensure platform security
We do not sell your personal information to third parties.
4. Payment Information
All payments are processed through secure third-party payment providers. We do not store your complete card or banking details on our servers.
5. Sharing of Information
We may share your information with:
- Shipping and logistics partners (for delivery and returns)
- Payment gateway providers
- Website hosting providers
- Legal authorities if required by law
We only share information necessary to complete services.
6. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to:
- Improve user experience
- Analyze website traffic
- Remember user preferences
You may disable cookies through your browser settings, but some features of the website may not function properly.
7. Data Security
We take reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
However, no method of internet transmission is 100% secure.
8. Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
9. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
- Object to certain processing
To exercise these rights, contact us at the email listed above.
10. Children's Privacy
Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
13. Contact Us
If you have questions about this Privacy Policy, please contact:
True To You
Email: [email protected]
Website: www.truetoyou.studio